Shipping Policy

Order cut-off time:
Orders placed on working days before 17:00 (GMT+1, Netherlands) will be included in the next processing run.

Order Processing
Order processing takes a maximum of 1–2 working days (Monday to Friday, excluding public holidays).

During processing, your order is checked, packed, and prepared for shipment.

Shipping & delivery time

Delivery time
After processing, the average delivery time is 7–10 working days (Monday to Friday).

👉 Total maximum delivery time:
maximum 12 working days from the moment of ordering.

This term consists of:

  • maximum 2 working days processing

  • shipping within 10 working days

In exceptional cases (for example, busy carriers, customs checks, or weather conditions), delivery may take slightly longer.

Canceling orders

Do you want to cancel your order? You can do so free of charge as long as the order has not yet been shipped .

  • Contact us as soon as possible via the contact page.

  • Orders are usually shipped within 1–2 business days.

Has your order already been shipped? Then you can exercise your right of return . Any return costs will then be at your own expense.

Incorrect or damaged items

Did your order arrive damaged or did you receive the wrong product? We will, of course, resolve this properly.

  • Report this within 30 days of receipt.

  • Include your order number and clear photos .

  • Contact us via the contact page

We will assess your report as soon as possible and provide a suitable solution.

Delayed orders

Have you not received your order after 12 working days ?

  • Check the shipping status first

  • Then contact us via the contact page.

We are investigating the situation and will keep you informed.

Customer Service

Store name: Emma Deal

Customer service opening hours:
Monday to Friday – 08:00 to 17:00

We respond to messages within 24 hours on business days .